Delivery Policy

Everything you need to know about our fresh flower deliveries, time slots, and fulfillment terms across India.

R Petals Fresh Floral Delivery
1

Delivery Areas

We deliver across major metropolitan areas in India using our dedicated temperature-controlled logistics and trusted external couriers.

To check if we deliver to your exact location, please use the pincode checker available on the product and cart pages.

2

Delivery Dates

At checkout, please choose a delivery date on which the recipient is available to receive the order.

We will always do our best to deliver on your chosen day. However, if we are unable to prepare your order for that specific date due to seasonal floral supply or farm availability, we will contact you immediately to arrange an alternative date or suggest a suitable luxury substitution.

3

Delivery Times & Delays

At checkout, you will be asked to select a preferred delivery time slot. Please note that all cut-off times and delivery time slots are based on India Time (GTM +5:30) .

calendar_todayMonday to Sunday

Express Delivery

  • 8Am - 12PM
  • 12PM - 4PM
  • 4PM - 8PM
  • 8PM - 11PM

Premidnight Delivery

  • 11PM - 11.59PM

Super Delivery

  • With in 1 hour

Please note that specific delivery times cannot be guaranteed. We do our best to deliver within your selected window; however, deliveries may occasionally face slight delays due to local traffic, adverse weather, or peak festive demand.

During peak gifting periods such as Valentine's Day, Mother's Day, Raksha Bandhan, and Diwali, fixed time-specific requests cannot be accommodated.

4

Recipient Not Available & Safe Place Delivery

If you have given consent to leave flowers in a safe place:

  • Our delivery partner will follow your exact safe place drop instructions.
  • Responsibility for the order passes to you once delivered to the agreed safe location. We cannot accept liability or issue refunds/replacements for loss, theft, or damage occurring post-delivery.

If no consent is given:

  • We will attempt to contact the recipient first, followed by the sender.
  • If neither party can be reached, the fresh blooms will be safely returned to our studio.
  • In such cases, re-delivery fees will apply. Freshness cannot be guaranteed without an additional payment, and refunds will not be issued.
5

Address Errors

  • Please ensure complete and accurate delivery addresses are entered at checkout. Incorrect or incomplete address details will result in delivery delays and additional fulfillment charges.
  • If re-delivery or address correction is required due to an error provided by the customer, courier re-routing charges will be the customer's responsibility, and refunds cannot be issued.
6

Hotels & Hospitals

If you would like to send flowers to hotels or medical facilities, please be aware of the following:

  • Hotels: Please provide both the reservation name and the room number in the delivery instructions.
  • Hospitals: Please check in advance whether fresh floral arrangements are permitted in the recipient's ward or department.
support_agent

Contact Information

If you have any questions or require special delivery arrangements, please contact our support desk:

Aoyama Flower Market India Concierge

Phone: +91 xxxxxxxx

WhatsApp Available

Email: support@aoyamaflowermarket.com

Corporate Office Address

Nashik