Terms & Conditions

Please read these terms carefully before using our services or placing orders.

1

Introduction

Welcome to Aoyama Flower Market. These Terms & Conditions govern your use of our online platform (website and mobile application) and our offline retail stores. By accessing our services, browsing our catalog, or purchasing fresh flowers, cakes, and personalized gift hampers, you agree to comply with and be bound by these terms.

2

Products, Perishability, and Customization

Fresh Flowers & Cakes: Due to the perishable and seasonal nature of fresh flowers and baked goods, slight variations in color, bloom size, arrangement style, or cake design may occur compared to the images displayed online.

Personalized Gift Hampers: Customized or engraved items are tailored specifically to your instructions. Once production or assembly has commenced, modifications or cancellations cannot be accommodated.

3

Ordering, Pricing, and Payments

  • All prices listed are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to refuse or cancel any order in the event of product unavailability, pricing errors, or suspected fraudulent activity.
  • Full payment must be received online at the time of checkout, or via accepted payment modes at our offline retail locations before order dispatch or pickup.
4

Delivery and Store Pickup

Online Deliveries: We provide scheduled delivery services for flowers, cakes, and hampers. Providing accurate recipient details, complete addresses, and active contact numbers is the responsibility of the customer. If the recipient is unavailable at the delivery location, perishable items may not be re-routed without incurring additional delivery charges.

Offline Purchases: Items bought directly from our physical stores are inspected and accepted by the customer at the counter.

5

Cancellations and Refunds

Cancellations: Orders for fresh flowers and cakes can be cancelled up to 24 hours prior to the scheduled delivery time. Same-day orders or items already dispatched or under preparation cannot be cancelled.

Refunds: Approved refunds for eligible cancellations will be processed back to the original method of payment within 5 to 7 business days. Perishable goods and customized hampers are strictly non-returnable and non-refundable unless damaged upon arrival.